This Privacy Policy explains how crown99 collects, uses, stores, and protects the personal data of all registered Malaysian members. Last updated: June 2026.
1.1 This Privacy Policy ("Policy") applies to all personal data collected and processed by crown99 ("crown99", "we", "us", "our") in connection with the operation of the crown99 online gaming platform at crown99.one and all related services (the "Platform").
1.2 Crown99 processes personal data in accordance with applicable data protection legislation. This Policy is incorporated by reference into the crown99 Terms & Conditions and forms part of the agreement between crown99 and each registered member.
1.3 By accessing or using the Platform, you consent to the collection, use, storage, and disclosure of your personal data as described in this Policy. If you do not consent to these practices, you should not use the Platform.
1.4 This Policy applies to all current and former members of the crown99 Platform, including members who have self-excluded or whose accounts have been closed.
2.1 Registration Data. When you open a crown99 account, we collect: full legal name; date of birth; residential address (including city — for Malaysian members, this typically includes Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, or other cities); email address; telephone number; and username and password (password stored in hashed form only — never in plain text).
2.2 Identity Verification (KYC) Data. As part of our Know Your Customer obligations, crown99 may collect: copies of government-issued photo identification (MyKad, passport); proof of residential address; payment method verification documents; and selfie or live verification imagery where required.
2.3 Financial Data. We collect transaction records including deposit amounts, withdrawal requests, payment method references (e.g., masked account numbers for Maybank, CIMB, Public Bank; transaction reference IDs for Touch n Go eWallet, Boost, GrabPay), and account balance history. Crown99 does not store full payment card numbers or payment method credentials.
2.4 Gaming Activity Data. We record betting history, game session data, wager amounts, game outcomes, bonus claim and usage history, and VIP tier progression data.
2.5 Technical Data. We automatically collect: IP address; device type, operating system and browser version; session duration; pages and features accessed; referring URL; and approximate geolocation data derived from IP address.
2.6 Communications Data. Records of communications between you and the crown99 support team, including support tickets, live chat transcripts, and email correspondence.
2.7 Responsible Gaming Data. Where you use crown99's responsible gaming tools, we record deposit limits, loss limits, session timer settings, self-exclusion requests, and self-assessment responses. This data is treated with heightened confidentiality.
Crown99 uses personal data for the following purposes:
Crown99 processes personal data on the following legal bases:
5.1 Crown99 does not sell, rent, or trade your personal data to third-party marketers.
5.2 Crown99 may share personal data with the following categories of recipient, strictly on a need-to-know basis:
5.3 All third parties with whom crown99 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those specified.
6.1 Crown99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
6.2 For active members, account and transaction data is retained for the duration of account activity plus a minimum of five (5) years following account closure, to satisfy AML and gaming regulatory record-keeping requirements.
6.3 KYC and identity verification documents are retained for a minimum of five (5) years following account closure or the relevant transaction, in compliance with AML regulatory requirements.
6.4 Marketing consent records are retained for the period during which marketing is sent plus a reasonable period thereafter to demonstrate consent compliance.
6.5 Following expiry of the applicable retention period, personal data is securely deleted or anonymised.
7.1 Crown99 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
7.2 Notwithstanding the above, no data transmission over the internet is guaranteed to be completely secure. Crown99 cannot warrant the absolute security of data transmitted to the Platform. You transmit data at your own risk and are responsible for maintaining the security of your own device and account credentials.
7.3 In the event of a data breach that affects your rights and freedoms, crown99 will notify affected members in accordance with applicable data breach notification obligations.
8.1 Crown99 uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device that help us operate and improve the Platform.
8.2 Crown99 uses the following categories of cookies:
8.3 Crown99 does not use advertising or retargeting cookies. We do not share cookie data with third-party advertising networks.
8.4 You may manage cookie preferences through your browser settings. Disabling essential cookies will impair Platform functionality.
As a crown99 member, you have the following rights in relation to your personal data:
To exercise any of the above rights, contact crown99 support at the details in Section 14. Crown99 will respond within a reasonable timeframe and no later than as required by applicable law. Some rights may be limited where crown99 has overriding regulatory obligations requiring retention of the relevant data.
10.1 The crown99 Platform is strictly for adults aged 21 years and above. Crown99 does not knowingly collect personal data from individuals under the age of 21.
10.2 If crown99 becomes aware that it has collected personal data from an individual under 21, such data will be deleted immediately and the associated account will be permanently suspended.
10.3 If you are a parent or guardian and believe your child has registered on the crown99 Platform, please contact support immediately using the details in Section 14.
11.1 The crown99 Platform may integrate with third-party game providers, payment gateways, and analytics services. When you interact with these third-party components, data may be processed by the relevant third party under their own privacy policy.
11.2 Crown99 is not responsible for the data practices of third-party services. We recommend reviewing the privacy policies of any third-party payment providers you use (e.g., Touch n Go eWallet, Boost, GrabPay) to understand how they handle your payment transaction data.
12.1 Crown99 operates internationally, and your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, crown99 ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.
12.2 By using the crown99 Platform, you consent to the transfer of your personal data internationally for the purposes described in this Policy.
13.1 Crown99 reserves the right to amend this Privacy Policy at any time. The current version of this Policy is always available on the Platform. The "Last updated" date at the top of this page reflects the date of the most recent revision.
13.2 Material changes to this Policy will be communicated to members via email to the address registered on your crown99 account. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Policy.
For any queries, concerns, or requests relating to your personal data, or to exercise any of your data rights described in this Policy, please contact the crown99 data team:
Email: [email protected]
Crown99 aims to acknowledge all data-related requests within 5 business days and to resolve them within 30 days. Complex requests or those requiring verification may take longer; we will keep you informed of progress.
This email address is displayed as plain text and is not a clickable link. Please copy it manually into your email client.
Your data is protected. Now enjoy everything crown99 has to offer — live casino, sportsbook, and more — all in MYR.
21+ only. Gambling involves risk. Please play responsibly.